Follow the steps below for assistance on how to unblock your Iridium 9505A handset.

Note: Blocked appears when the incorrect PIN code has been entered more than 3 times.

Step 1: Locate the PUK code

1. Obtain your PUK code from the back of your SIM card holder

• If you're unable to locate your PUK code contact our Customer Care department via email or our live chat.

Step 2: Unblock the satellite phone

1. Phone will display "BLOCKED."

2. Enter **05*

3. You will be prompted for the SIM PUK Code.

4. Enter the PUK code and press "OK."

5. You will then be prompted to create a SIM "PIN Code."

6. Enter "1111" and press "OK."

7. You will be prompted to confirm the PIN previously entered.

8. Enter "1111" and press "OK."