Follow the steps below if the IMEI is not appearing on the NAL SHOUT Nano.

Note: The NAL SHOUT Nano will not display the IMEI under the following circumstances; the device firmware has been re-flashed or the device has yet to communicate with the Iridium network.

Solution 1: Checking the IMEI

1. Using the right arrow scroll to “Settings” and press Enter.
2. Scroll to “Unit Info” and press Enter.
3. The IMEI will be displayed in the section titled, IMEI.
4. If the IMEI is not displayed, power the device OFF and back ON again.
5. Repeat steps 1-4 and verify if the IMEI is displayed.
6. If the IMEI is not displayed please proceed to the next solution.

Solution 2: Send a test message

Ensure the device has full and clear visibility of the sky.

1. Send a test message (Check-In, Text Message, Waypoint etc) from the device.
2. Using the arrow keys scroll to “Messaging” and press Enter.
3. Scroll to “Outbox” and press Enter.
4. Confirm the test message is queued in the “Outbox”.
5. The device will attempt to acquire a GPS fix followed by Iridium signal.
6. Once the device has acquired Iridium signal, confirm the test message has been sent.
7. The queued message should no longer appear in the “Outbox” once the transmission has been completed.
8. Repeat Solution 1 and confirm if the IMEI is now displayed.