Follow the steps below if you are unable to login to the Iridium GO! application for Android using the default "Guest" username and password.

Note: This issue is associated with older Android devices however specific versions are unknow

Solution 1: Clear Iridium GO! application settings

1. From your Android home screen, navigate to Settings.
2. Select Applications/Application Manager.
3. Scroll down and select Iridium GO!.
4. Select Clear data.
5. Select Clear cache.
6. Select Force stop.
7. Navigate back to your home screen.
8. Launch the Iridium GO! app and try to login.

Solution 2: Remove app & reset device

1. Power ON the Iridium GO!
2. Press and hold the reset button until “Reset to factory defaults?” appears on the display. The reset button is located in the external antenna compartment beneath the antenna.
3. Select the Yes soft-key, your Iridium GO! will reset to factory settings and power cycle.
4. Uninstall the Iridium GO! application from your Android device.
5. Power your Android device off and back on again.
6. Reinstall the 'Iridium GO' applications, and reboot the phone again.
7. Turn off all Bluetooth signals before you log in to the Iridium GO! Wi-Fi hotspot.
8. Connect to the Iridium GO! Wi-Fi hotspot using your Android device.
9. Launch the Iridium GO! application and select login.
10. Login using the default username and password of ' guest '.