Follow the steps below if you are unable to place a call from the IsatPhone Pro or IsatPhone 2.

Step 1: Register to the network

1. Rotate and extend the antenna so it is pointing at the sky
2. Face towards the general direction of the equator and the phone will begin to register

Note: The Inmarsat satellites are geostationary and they do not change location. The satellites are positioned across the equator therefore you will need to ensure you are facing the satellite from your region. If you do not face the right direction you will not register to the network. The signal indicator will show bars, if it does not, turn 90 degrees to the right and continue doing so until you have achieved signal gain.

Step 2: Confirm dialing pattern

1. Press and hold the 0 key until the + appears
2. Dial the country code, area code and phone number 
• Example: + (country code)(area code/city code)(phone number)
• Example: + 1 416 253 6008
3. Press the Green button to complete your call