Follow the steps below if you are unable to receive emails and the Iridium Mail & Web App does not progress beyond “incoming file size is XXXX” in the Mail Server Connection dialogue box.

Note: Please ensure your mobile device is connected to the Iridium GO! Wi-Fi network.

Solution 1: Diagnose the connection issue

1. Launch the Iridum Mail & Web App.
2. Navigate to Settings.
3. Set Dianostics to ON.
4. Navigate to the Mail screen.
5. Select Send/Receive Email.
6. Press Send/Receive Email at the top of the screen.
7. If connection log displays “Failed to read data from the device while getting file, disconnecting” please proceed to Solution 2.

Solution 2: Restore Iridium GO! to factory settings

1. Power ON the Iridium GO!
2. Press and hold the reset button until “Reset to factory defaults?” appears on the display. The reset button is located in the external antenna compartment beneath the antenna.
3. Select the Yes soft-key, your Iridium GO! will reset to factory settings and power cycle.
4. Reconnect your mobile device to your Iridum GO! Wi-Fi network.
5. Repeat steps 4-6 from Solution 1 and you should now be able to receive your emails successfully. Previously sent emails that failed to download may need to be resent.

Note: Since your device has been reset to factory settings you will need to reapply any settings you made to the device including the Wi-Fi network password.