***IMPORTANT: INMARSAT SYSTEMS MAINTENANCE***

Inmarsat has informed Roadpost of scheduled IsatPhone prepaid systems maintenance during the period below. During this time, prepaid SIM card activations and prepaid refills will be unavailable. Roadpost recommends that customers activate their service or process their prepaid refills before the maintenance period to avoid delays.

***IMPORTANT: INMARSAT SYSTEMS MAINTENANCE***

Inmarsat has informed Roadpost of scheduled IsatPhone prepaid systems maintenance during the period below. During this time, prepaid SIM card activations and prepaid refills will be unavailable. Roadpost recommends that customers activate their service or process their prepaid refills before the maintenance period to avoid delays.

Garmin will be performing systems maintenance on the inReach system on January 24th from 8:15 PM EST (5:15 PM PST) until 10:30 PM EST (7:30 PM PST). During this time, inReach activations, suspensions, and deactivations performed on the GeoPro system will be delayed.

Thank you for your patience and understanding.

Iridium has informed Roadpost of scheduled maintenance that will occur during the following time frame:

During the above time frame, provisioning for the following Iridium services will take longer than usual:

• Iridium postpaid voice activation
• Iridium prepaid voice activation
• Iridium prepaid refills
• Iridium PTT service activation

Please plan accordingly and thank you for your understanding.

Inmarsat has informed Roadpost of scheduled maintenance that will occur during the following time frame: 

During the above time frame, provisioning for the following Iridium services will take longer than usual:

• Inmarsat postpaid voice activation
• Inmarsat prepaid voice activation
• Inmarsat prepaid refills

Please plan accordingly and thank you for your understanding. 

Iridium has informed Roadpost of scheduled maintenance that will occur during the following time frame:

During the above time frame, provisioning for the following Iridium services will take longer than usual:

• Iridium postpaid voice activation
• Iridium prepaid voice activation
• Iridium prepaid refills

Please plan accordingly and thank you for your understanding. 

Garmin has informed Roadpost of scheduled provisioning maintenance during the time period below. During this time the activation, suspension, or deactivation of inReach devices will take longer than usual. The provisioning of GeoPro Mobile App licenses and GeoPro Safety Wearable Devices will be unaffected.

Please plan accordingly and thank you for your understanding 

Iridium has informed Roadpost of scheduled maintenance that will occur during the following time frame:

During the above time frame, provisioning for the following Iridium services will take longer than usual:

• Iridium postpaid voice activation
• Iridium prepaid voice activation
• Iridium prepaid refills
• GeoPro SBD (inReach, NAL SHOUT NANO, and GeoPro Messenger) activation, suspension, and deactivation

Please plan accordingly and thank you for your understanding.

Inmarsat has informed Roadpost of scheduled maintenance that will occur during the following time frame: 

During the above time frame, provisioning for the following services will be unavailable:

• Inmarsat Postpaid Activation
• Inmarsat Prepaid Activation
• Inmarsat Prepaid Refill
• BGAN Postpaid Activation
• BGAN Prepaid Activation
• BGAN Prepaid Refill

Please plan accordingly and thank you for your understanding. 

 Roadpost Customer Care 

Inmarsat has informed Roadpost of scheduled maintenance that will occur during the following time frame: 

During the above time frame, provisioning for the following Inmarsat services will take longer than usual:

• Inmarsat Postpaid Activation
• Inmarsat Prepaid Activation
• Inmarsat Prepaid Refill

Please plan accordingly and thank you for your understanding. 

 Roadpost Customer Care 

Iridium has informed Roadpost of scheduled maintenance that will occur during the following time frame:

During the above time frame, provisioning for the following Iridium services will take longer than usual:

• Iridium postpaid voice activation
• Iridium prepaid voice activation
• Iridium prepaid refills
• ZOLEO service activation and suspension

Please plan accordingly and thank you for your understanding.  

Roadpost Customer Care 

Roadpost will be performing website maintenance that will occur during the following time frame:

During the above time frame, provisioning for the following services will be unavailable:

• Iridium & Inmarsat postpaid voice activation
• Iridium & Inmarsat prepaid voice activation
• Iridium & Inmarsat prepaid refills
• GeoPro (all license types)
• All hardware orders

Please plan accordingly and thank you for your understanding. 

Iridium has informed Roadpost of scheduled maintenance that will occur during the following time frame:

During the above time frame, provisioning for the following Iridium services will take longer than usual:

• Iridium postpaid voice activation
• Iridium prepaid voice activation
• Iridium prepaid refills
• ZOLEO service activation and suspension
• GeoPro SBD (inReach, NAL SHOUT NANO, and GeoPro Messenger) activation, suspension, and deactivation

Please plan accordingly and thank you for your understanding.  

Roadpost Customer Care 

Iridium has informed Roadpost of scheduled maintenance that will occur during the following time frame: 

During the above time frame, provisioning for the following Iridium services will be delayed:

• Iridium postpaid voice activation
• Iridium prepaid voice activation
• Iridium prepaid refills
• ZOLEO service activation and suspension
• GeoPro SBD (inReach, NAL SHOUT NANO, and GeoPro Messenger) activation, suspension, and deactivation

Please plan accordingly, and thank you for your understanding. 

Roadpost Customer Care 

Iridium has informed Roadpost of scheduled maintenance that will occur during the following time frame:

During the above time frame, provisioning for the following Iridium services will be delayed:

• Iridium postpaid voice activation
• Iridium prepaid voice activation
• Iridium prepaid refills
• GeoPro SBD (inReach, NAL SHOUT NANO, and GeoPro Messenger) activation, suspension, and deactivation

Please plan accordingly, and thank you for your understanding 

An update is now available for the Iridium GO!® App for Android devices and can be accessed via the Google Playstore App version 1.6.10 , has the following updates:

• Allows Texts to 2888
• Fixes the issue where special characters in the synced contacts were replaced with a ‘dot’, it now removes all special  characters except ‘plus’ +
• Minor User Interface Updates Through the App
• Overall Performance Improvement

While this release is not mandatory, it is strongly recommended that the update be performed as soon as possible to enable the best service experience.

Iridium has informed Roadpost of scheduled maintenance that will occur during the following time frame:

During the above time frame, provisioning for the following Iridium services will be delayed:

• Iridium postpaid voice activation
• Iridium prepaid voice activation
• Iridium prepaid refills
• ZOLEO service activation and suspension
• GeoPro SBD (inReach, NAL SHOUT NANO, and GeoPro Messenger) activation, suspension, and deactivation

Please plan accordingly, and thank you for your understanding. 

Iridium GO! Mail & Web

iOS App (v 3.0.3) Update Available

An update is now available for the Iridium GO!® Mail and Web App for iOS devices and can be accessed via the Apple App Store. App version 3.0.3 provides compatibility with the latest iOS 13 versions and resolves connectivity issues faced with sending/receiving mail.
 

While this release is not mandatory, it is strongly recommended that the update be performed as soon as possible to enable the best service experience.

Iridium Mail & Web

No Longer Supports Twitter

Twitter has deprecated support for TLS 1.0 (its transport layer security protocols) and updated its Application Program Interface (API) documentation to support only TLS 1.2 or higher. As a consequence of this change, Iridium Mail and Web no longer supports Twitter posting, as the IMW server does not support the newer TLS protocols and only supports 1.0. The Tweet option will be removed from the Iridium Mail and Web App in an upcoming app update release.

Twitter is still supported on the Iridium GO! App with our SMS interconnection via short code (40404) and should be used instead of the iridium Mail and Web app method, which no longer works

Twitter
To utilize Twitter functionality on the Iridium GO! App the following is required:

• Active Twitter Account
• Active Iridium Number
• Ensure Iridium GO! Subscriber Number Linked to Your Twitter Account

To link your Twitter account with your Iridium GO! device follow these steps:

1.  Login to Twitter.com

2. Update Your Account Settings with the Iridium Phone Number

Once the Iridium GO! has been linked to your Twitter account, posting text messages within the Iridium GO! Twitter feature will post directly to your Twitter profile. Further information on Tweeting via SMS can be found at support.twitter.com.

On December 10 at 9:00 AM EST (6:00 AM PST) Inmarsat will be upgrading the voicemail system to add more storage for messaging. 

Once the maintenance has been completed customers will be asked to set a new voicemail PIN and a new greeting. 

An FAQ has been attached to this news post. 

Inmarsat has informed Roadpost of the end of IsatPhone Pro support. The IsatPhone Pro was the original IsatPhone model released in 2010. In November 2014, Inmarsat had declared the IsatPhone Pro as "end of life" and discontinued manufacturing the IsatPhone Pro.

As of October 1, 2019, Inmarsat will no longer provide out of warranty repairs, troubleshooting, or firmware updates. Roadpost will continue to provide limited troubleshooting for the IsatPhone Pro. Repair services and replacement phones will no longer be provided. Defective handsets will need to be replaced with the IsatPhone 2 model.

Below is a reference picture of the IsatPhone Pro model to assist you with identifying your handset model. 

Iridium has informed Roadpost of scheduled maintenance that will occur during the following time frame:

During this period the following services will be unavailable:

• Voice
• Voicemail
• SMS
• Dial-up data

Please plan accordingly, and thank you for your understanding. 

Please be aware that starting soon, Iridium Extreme and Iridium 9555 handset kits shipped will include a new auto-charger with part number AUTE1801. The change in part number is for Iridium to account for a change in auto-charger supplier/manufacturer and there is no price change or change in functionality/operation of the auto charger in any way. Please click here for a picture of the new auto-charger. As well, the Iridium Extreme handset kits will no longer include the Manual, CD, or the PC international plug adapter, and are shipped this way from Iridium. There is no price change as a result of this change.   

Sample image:

Part# AUTE1801

An update is now available for the Iridium GO!^® Mail and Web App forAndroid devices and can be accessed via the Google Play Store. This update provides compatibility with the latest Android 9 i.e. Pie release and resolves the “No Wi-Fi” error message received by Android 9 users.

While this release is not mandatory, it is strongly recommended that the update be performed as soon as possible to enable the best service experience.

If you need assistance, please contact Roadpost Customer Care.

Effective August 1, Facebook no longer allows any third-party applications to publish on an End-User’s wall, due to changes made to its Application Program Interface (API) documentation. As a consequence of this change, Iridium Mail and Web no longer supports Facebook posting. The Facebook option will be removed from the Iridium Mail and Web App in an upcoming app update release.
 
Please note, users currently trying to post via the Iridium GO!^® on Facebook will receive an error message back from the server about permissions. See below:

Requires either publish_to_groups permission and app being installed in the group, or manage_pages and publish_pages as an admin with sufficient administrative permission

Iridium has informed Roadpost of scheduled network maintenance that will occur during the time frame below. During this maintenance period messaging, tracking, and SOS may experience short delays.

This notice only affects the following devices: inReach (all models), NAL SHOUT NANO, GeoPro Messenger, and the Iridium Extreme LBS service.

Roadpost Customer Care 

Iridium will be performing systems maintenance on May 15th from 1 PM EDT (10 AM PDT) until 11 PM EDT (8 PM PDT). During this time new Iridium postpaid and prepaid activations will not be processed. Iridium prepaid recharges will not be processed during this time as well.